kx88 Privacy Policy

1 Who We Are

This Privacy Policy is issued by the operator of the kx88 platform, accessible at kx88.bar (referred to in this document as "kx88", "we", "us", or "our"). kx88 is Bangladesh's premier online betting and casino platform, offering cricket betting markets, live casino games, slot games, and related entertainment services to players aged 21 and above.

For the purposes of this Privacy Policy, kx88 acts as the data controller in respect of personal data collected from players and site visitors. Any questions about this Privacy Policy, or any requests to exercise the data rights described in Section 10, should be directed to the kx88 support team at [email protected].

2 Data We Collect

2.1 Identity Data

When you register a kx88 account, we collect your full legal name, date of birth, and gender (where provided). For identity verification (KYC) purposes, we collect copies of government-issued identity documents, which may include your National Identity Card (NID) as issued by the Bangladesh Election Commission, or a valid Bangladeshi passport.

2.2 Contact Data

We collect your email address, Bangladeshi mobile phone number, and residential address (including division, district, and postal area). This information is used to administer your account, send transaction confirmations, and communicate important service notifications.

2.3 Financial Data

We collect details of the payment methods you use on the kx88 platform, including mobile financial service account references (for bKash, Nagad, Rocket, and Upay transactions) and masked card details (for Visa and Mastercard transactions). We do not store complete card numbers; full card data is processed exclusively by our certified payment processing partners. We also maintain records of all deposits, withdrawals, and wagers made on your account.

2.4 Usage and Behavioural Data

We automatically collect data about how you interact with the kx88 platform. This includes the pages and game sections you visit, the duration and frequency of your sessions, the betting markets and game categories you engage with, search queries made within the platform, and the sequence of actions taken during each session. This data helps us improve the platform experience and powers responsible gaming monitoring.

2.5 Device and Technical Data

We collect technical information about the device and software environment you use to access kx88, including your IP address, browser type and version, operating system, screen resolution, device type (mobile, tablet, or desktop), referring URL, and time zone setting. This data assists with fraud detection, security monitoring, and platform compatibility optimisation.

2.6 Communications Data

Where you contact our support team via email or live chat, we retain a record of that correspondence, including the content of messages exchanged, timestamps, and the nature of the query or complaint raised. These records are used to resolve your enquiry, train support staff, and maintain a history of any formal complaints made.

3 How We Collect Your Data

kx88 collects personal data through the following primary channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Data gathered automatically as you navigate the kx88 platform, via server logs, cookies, pixel tags, and similar tracking technologies (see Section 7).
• Third-party sources: Data received from identity verification partners, fraud prevention services, and payment processors as part of transaction processing and compliance checks.

4 How We Use Your Data

kx88 uses the personal data it collects for the following purposes:

• Account administration: Creating and maintaining your kx88 account, processing deposits and withdrawals, and managing your balance and betting history.
• Identity and age verification: Confirming that you are aged 21 or above and that the identity information provided is accurate and matches the payment methods used on your account.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, and other prohibited conduct. Monitoring for suspicious patterns that may indicate account compromise or misuse.
• Legal and regulatory compliance: Maintaining transaction records and account documentation to satisfy applicable anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Platform improvement: Analysing aggregated usage data to identify technical issues, optimise game and market offerings, and improve the overall platform experience for Bangladeshi players.
• Responsible gaming: Monitoring betting patterns to identify behaviour that may be consistent with problem gambling, and to enable responsible gaming interventions such as deposit limit prompts or self-exclusion reminders.
• Customer support: Managing and resolving account enquiries, technical issues, and formal complaints submitted to the kx88 support team.
• Marketing communications: Sending promotional offers, bonus notifications, VIP programme updates, and seasonal promotions to players who have opted in to receive such communications. kx88 does not send unsolicited marketing messages.

5 Legal Basis for Processing

kx88 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform the contract between kx88 and you as a registered player, including account administration, transaction processing, and dispute resolution.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering regulations, identity verification requirements, and record-keeping obligations.
• Legitimate interests: Processing carried out in furtherance of kx88's legitimate business interests, including fraud prevention, security monitoring, platform improvement, and responsible gaming compliance — provided those interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — in particular, the sending of marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Data with Third Parties

6.1 Payment Processors

To process deposits and withdrawals, kx88 shares necessary transaction and account reference data with mobile financial service providers (bKash, Nagad, Rocket, Upay) and card payment networks (Visa, Mastercard). These parties process your payment data in accordance with their own privacy policies and applicable financial regulations. kx88 shares only the minimum data necessary to complete each transaction.

6.2 Identity Verification Partners

To fulfil KYC requirements, kx88 works with specialist identity verification service providers who assist in validating the authenticity of the documents you submit. These partners are contractually bound to process identity data solely for the purpose of verification and are not permitted to retain or use your data for any other purpose.

6.3 Game and Technology Providers

kx88 licenses casino games and live dealer products from third-party providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may process limited technical data (such as session identifiers and game round data) as part of delivering their services. They do not receive your identity or payment data.

6.4 Fraud Prevention and Compliance Services

kx88 may share data with fraud detection platforms and anti-money laundering screening services where there is a reasonable basis to investigate suspicious activity. In certain circumstances, kx88 may be legally required to disclose personal data to law enforcement or regulatory authorities.

6.5 No Sale of Personal Data

kx88 does not sell, rent, or trade personal data to third-party advertisers, data brokers, or marketing companies. Any sharing of data with third parties is limited to the specific operational purposes described in this section.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. kx88 uses cookies and similar tracking technologies (including pixel tags and local storage) to operate the platform, remember your preferences, analyse usage patterns, and support fraud detection.

7.2 Types of Cookies Used by kx88

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies that keep you logged in during your visit. They cannot be disabled without disrupting platform functionality.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are most visited, and where technical errors occur. This data helps kx88 improve platform performance.
• Functional cookies: Store your preferences such as preferred language, notification settings, and responsible gaming tool configurations so that your settings are retained between sessions.
• Security cookies: Support fraud detection and bot prevention systems by collecting device fingerprint data used to identify unusual access patterns.

7.3 Managing Cookies

You may control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will impair your ability to log in and use the kx88 platform. kx88 does not currently use third-party advertising cookies or retargeting pixels.

8 Data Security

kx88 implements a layered set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and kx88 servers.
• Encryption of sensitive data fields (including identity document references and payment method identifiers) at rest in our databases.
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented need to access it.
• Regular independent security audits and penetration testing of the kx88 platform.
• Intrusion detection and alerting systems monitoring for unauthorised access attempts in real time.
• Incident response procedures that include notification to affected players in the event of a confirmed data breach that poses a material risk to their rights.

While kx88 takes all reasonable steps to protect personal data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable two-step verification where available.

9 Data Retention

kx88 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The following general retention periods apply:

• Account and transaction records: Retained for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC verification documents: Retained for a minimum of five years following the completion of verification, or longer if required by applicable law.
• Support and complaints correspondence: Retained for two years following the resolution of a query or complaint, or longer where a dispute remains unresolved.
• Marketing preference records: Retained for the duration of your account registration, or until opt-out is confirmed, to demonstrate the lawful basis for marketing communications sent.
• Technical and security logs: Retained for up to 12 months for the purpose of fraud investigation and platform security analysis, after which they are deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted from kx88 systems or, where deletion is not technically feasible, anonymised so that it can no longer be associated with any individual.

10 Your Rights

As a kx88 player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the kx88 support team at [email protected], referencing your registered account username.

• Right of access: You may request a copy of the personal data kx88 holds about you. We will provide this within a reasonable time frame and at no charge.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data held on your account. Minor corrections (such as contact details) can often be made directly in your account settings.
• Right to erasure: In certain circumstances — such as where data is no longer necessary for the purpose it was collected, or where you withdraw consent and no other legal basis applies — you may request deletion of your personal data. Note that kx88 may be unable to fulfil erasure requests where retention is required by law (for example, for AML record-keeping purposes).
• Right to restrict processing: You may request that kx88 restrict processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interests.
• Right to object: You have the right to object at any time to processing of your personal data carried out on the basis of legitimate interests, including profiling for responsible gaming purposes. You also have an unconditional right to object to the use of your data for direct marketing.
• Right to withdraw consent: Where processing is based on your consent (in particular, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.

kx88 aims to acknowledge all data rights requests within 48 hours (BST) and to issue a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Children and Minors

The kx88 platform is strictly for individuals aged 21 years and above. kx88 does not knowingly collect personal data from individuals under the age of 21. If we discover or are notified that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data in question, and return any deposits made to the relevant payment method. If you have reason to believe that a minor has registered an account on kx88, please contact us immediately at [email protected].

12 Changes to This Privacy Policy

kx88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, platform features, or applicable legal requirements. Where changes are material — meaning they significantly affect how we collect or use your personal data — we will notify registered players by email to the address held on account at least 14 calendar days before the revised policy takes effect. Non-material changes (such as clarifications of existing practices or corrections of typographical errors) take effect immediately upon publication of the updated policy on the kx88 platform.

We encourage you to review this Privacy Policy periodically. The effective date at the top of this document indicates when the current version was last revised. Your continued use of the kx88 platform after the effective date of a revised Privacy Policy constitutes acceptance of the updated terms.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how kx88 handles your personal data, please contact our support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: Within 4–8 hours for general privacy enquiries; within 48 hours for formal data rights requests (BST, UTC+6)
• Availability: 24 hours a day, 7 days a week

All privacy-related enquiries should include your registered account username and a brief description of your request so that our team can locate your account and respond efficiently.